LogixOne Chat
Fault diagnosis for LogixOne Chat
Introduction As LogixOne Chat is integrated with Zoho CRM, there are various factors that may lead to issues with the platform's functionality. These issues could arise from modifications made to Zoho CRM or from carriers like Twilio. To determine ...
How to send 'Broadcast' Messages within LogixOne Chat
LogixOne Chat is a powerful omnichannel tool that allows you to communicate with your CRM leads and contacts via multiple channels. LogixOne Chat users often wish to send "Broadcast" or "Mass" messages via different channels, such as marketing ...
Creating a new CRM 'Lead' from an unknown contact
From time to time you may receive chat messages from contacts that you have not seen before. LogixOne Chat enables you to very quickly add these unknown numbers as a 'Lead' within the CRM. The following article explains how to do this. Adding a new ...
Setting the Out-Of-Office feature
How to use LogixOne Chats 'Out-of-Office' feature Providing instant responses to your customers when they send you messages is a great idea, it can show them that you're there for them and ready to assist them. But sometimes its not always possible ...
New Messages from an Unknown sender
From time to time, you may receive a message from a Sender that does not exist in your CRM. You can easily use the 'Create Lead' tool from within the Chat Console to achieve this. Once the CRM 'Lead' has been saved you can continue to save and ...
LogixOne Chat FAQ's
LogixOne Chat FAQ's The list below details the most commonly reported questions regarding LogixOne HR. What are the requirements for using LogixOne Chat? SMS LogixOne Chat leverages Twilio for the provision and delivery of SMS messages. If you have ...
LogixOne Chat
What is LogixOne Chat? LogixOne Chat is an advanced communication tool that provides real-time transmission of text messages via multiple chat channels. Chat messages can be sent and received to and from any CRM 'Lead' or 'Contact' via any of the ...